Corrodere Terms and Conditions
Valid from – 1st January 2015 onwards
1.1 These terms and conditions (the “Terms”) and any agreed payment by instalments (“Payment Plan”) are the basis of the contract (the “Contract”) between Corrodere Limited (“Corrodere”/”us”/”we”/”our”) and “you”/”your”.
1.2 You should print a copy of these Terms or save them to your computer for future reference.
1.3 We may amend these Terms from time to time. Every time you wish to make a booking with us, please check these Terms to ensure you understand the Terms which will apply at that time.
Application of these terms
2.1 Completion of a Corrodere application form and the acceptance of our Terms and Conditions is an offer by you to enter into a binding contract with us, which we are free to accept or decline at our absolute discretion.
2.2 We intend to rely upon these Terms and any document expressly referred to in them in relation to the Contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms to be confirmed in writing.
2.3 We have the right to revise and amend these Terms from time to time. You will be subject to our Terms (including policies and procedures) in force at the time that you enrol on a course with us, unless any change to those policies or these Terms is required by law or government or regulatory authority in which case the same will apply to courses you have enrolled on or started.
2.4 If you do not provide us with the requisite information, or you provide us with incomplete, incorrect or inaccurate information or instructions, we may make an additional administration charge of a reasonable sum to cover any extra work that is required or choose to cancel this Contract.
Application, enrolment and payment
3.1 If your course requires you to have a particular qualification, you must provide proof of that qualification when enrolling.
3.2 Please print your name clearly on the application form. Your name will appear as detailed on the form on your certificate and/or ID card. A fee of £50 will be charged should you wish to amend and re-print your certificate and/or ID card.
3.3 Where payments are made by agreed Payment Plan and those payments have not been paid on the due date, we reserve the right to withhold the release of assessment results and/or delay the marking of course work until outstanding sums are paid. We also reserve the right to suspend access to online accounts. No refund of any course fees paid by you will be made. All outstanding instalments due under your Payment Plan will be subject to interest at a rate of 4% above the base rate from time to time of the National Westminster Bank (or other UK clearing bank) as may be notified to you accruing on a daily basis until payment is made. If you are a business, we additionally reserve the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.
Classroom courses, online course content and access terms
4.1 Please see the description of the Course on the Website and/or in the Brochure for details of the contents of the available Courses.
4.2 Except as set out in the description of the Course on the Website and/or in the Brochure, no additional Study Materials and/or tuition (either online, face to face or classroom) will be provided by Corrodere
4.3 You acknowledge that Corrodere operates a zero tolerance policy in relation to inappropriate behaviour of students. In particular abusive or violent behaviour directed at Corrodere’s staff or other students and unfair or dishonest practices including but not limited to cheating, will not be tolerated under any circumstances. Corrodere may at its reasonable discretion and without liability or an obligation to refund Fees, refuse to supply any Classroom Course to any student and may refuse to admit to, and may remove from any Corrodere premises, any student whose participation in any Classroom Course would, in Corrodere’s reasonable opinion, be undesirable or whose behaviour Corrodere considers is or may be in breach of this Agreement.
4.4 In relation to Online Courses only the following points apply:
4.4.1 Upon receipt of a confirmation email from Corrodere you will be notified when you have access to the Online Course purchased and for the length of time such access will be made available to you, unless any such Online Course is removed.
4.4.2 The receipt of an Online Course is personal to you and you may not transfer your rights to access the Online Course or provide an Online Course to any other person.
4.4.3 You may incur charges to your internet service provider while you are accessing and/or downloading the Study Materials. Charges may also be payable to third parties for use of the software necessary to access and/or download the Study Materials. You are responsible to pay these charges.
4.5 In relation to Classroom Courses only the following points apply:
4.5.1 You must comply with all health and safety rules and regulations and any other reasonable security requirements that apply at the premises at which Classroom Courses are provided.
4.5.2 You must only use the premises at which Classroom Courses are provided for the purposes of participating in Classroom Courses.
4.5.3 Corrodere shall provide such presenters to present the Classroom Courses as it, in its sole discretion, deems fit and Corrodere shall be entitled at any time to substitute any presenter with any other person who, in Corrodere’s sole discretion, it deems suitably qualified to present the relevant Classroom Course.
4.5.4 If you require a student visa to enable you to study with Corrodere you are responsible for obtaining the necessary visa and for ensuring that your attendance is satisfactory to meet your visa requirements.
4.5.5 Your personal possessions are your sole responsibility and Corrodere accepts no responsibility and/or liability for anything that is lost or stolen from its venues. You are advised during a Classroom Course to keep your valuables with you at all times.
5.1 Please note that it is your responsibility to check that the computer you plan to use to access the Online Course is compatible with the minimum specification requirement that relates to the Online Course you are ordering. You acknowledge and accept that Corrodere cannot be held responsible for any technical problems you encounter following the purchase of an Online Course.
Modifications to content of existing courses or technology enhancements
6.1 From time to time, Corrodere may make modifications, enhancements or issue clarifications (for example, to clarify ambiguous regulatory drafting) to the audiovisual, interactive or written Online Courses. You will have access to such changes free of charge only to the extent that such changes relate to the Online Course purchased by you.
Technical support and access
7.1 Corrdere will provide technical and content support to individuals who have purchased an Online Course in respect of the Online Course purchased, in accordance with the provisions referred to below.
7.2 If you report a fault to Corrodere, Corrodere will use reasonable endeavours to provide a solution but Corrodere does not guarantee that the technical support provided will resolve your technical problems. If you receive technical advice from Corrodere then Corrodere will not accept any responsibility for any problem if you do not ensure that such advice is strictly followed.
7.3 Corrodere is not obliged to offer you any technical support in relation to your use of any of the free demonstrations available on the Website but Corrodere may elect to offer technical support and the extent of any such technical support is entirely at the discretion of Corrodere.
7.4 You accept and acknowledge that periods of downtime may be required in respect of the information technology infrastructure connected to the Website and that technical support may not be available during such periods of downtime. Further you accept that you will not have a claim for breach of contract or otherwise in respect of such period of unavailability.
7.5 Corrodere will use reasonable endeavours to make the Online Course available but cannot guarantee uninterrupted, timely or error free availability or that defects will be corrected. Corrodere reserves the right to suspend access to the Website for the purpose of scheduled or emergency maintenance, repairs or upgrades to improve the performance or functionality of the Website.
7.6 You also accept and acknowledge that Corrodere cannot be held responsible for any delay or disruptions to your access to the Online Course as a result of such suspension or any of the following:
7.6.1 the operation of the internet and the World Wide Web, including but not limited to viruses;
7.6.2 any firewall restrictions that have been placed on your network or the computer you are using to access the Online Course;
7.6.3 failures of telecommunications links and equipment; or
7.6.4 updated browser issues.
Changes and cancellations by you
8.1 Cancellation under the Distance Selling Regulations
8.1.1 If you are a consumer and make a booking via our website or by telephone, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 (‘Distance Selling Regulations’) during the period set out in clause 8.1.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to enrol on a course, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office. A cancellation form is available on request.
8.1.2 If you exercise your legal right to cancel under the Distance Selling Regulations, you will receive a full refund of the price you paid when booking. We will process the refund due to you as soon as possible.
8.1.3 Your legal right to cancel a Contract starts from the date when an Application Form is received by us, which is when the Contract between us is formed. You have a period of 14 (fourteen) calendar days in which you may cancel the booking, starting from the day after the day when the booking is made. If this period ends on a Saturday, Sunday or public holiday then the period will be extended until the next working day.
8.1.4 If your course is due to start within the cancellation period as in Clause 81.3 then your legal right to cancel is as follows:
126.96.36.199 If your course has started and ended during the cancellation period then your legal right to cancel will not apply
188.8.131.52 If your course has started but is due to end after the cancellation period then your legal right to cancel still applies. However, you will have to pay a proportion of the course fee which we will base on the total price of the course and the period of the course from the start date to the date of cancellation.
Cancellations – Classroom based courses and assessments
9.1 You may cancel a booking without charge on providing 30 days prior written notice to a start date of an event. Cancellations made with less than 30-day’s notice the Corrodere course cancellation charges as specified below shall apply.
|Number of days before event date that the cancellation is made||Charge to customer|
|30 days and over||No Charge|
|15 to 29 days||50% Charge|
|14 days and under||Full Charge|
9.2 Assessments Cancellation Fees
- 15 to 29 Days
- 14 Days and Under
The cancellation policy still applies to booking confirmations received less than 30 days from the date of the event.
If you wish to transfer to an alternative course and we are able to accommodate your request then any fees paid will be transferred to the alternative course;
Delegate substitution may be made at any time on the understanding that the pre-requisites for attending the course or assessment are met by the substituting delegate.
We reserve the right to make additional charges on cancellation to cover costs incurred by us in respect of course materials, online learning registrations and/or tutor time. You will be notified of any charges that may be applicable on cancellation.
Any alterations and/or cancellations are at our discretion and could be subject to a cancellation fee.
Cancellations – Online courses
10.1 Bookings for the Corrodere online courses are for the courses as a whole and not for the individual modules and as such will be treated as a single course. Refunds will therefore not be given once the training material has been accessed.
Changes and cancellations by us
11.1 If circumstances arise that are beyond our control, it may be necessary from time to time to change/cancel course dates, content, venues and prices from those published. Whilst we will make every effort to transfer your booking to the next available course at your preferred venue, it should be noted that we will not be held liable for any costs/losses incurred as a result of any such changes. If we are no longer able to provide your course, we will refund to you any fees paid to date.
12.1 If you are a business, subject to clause 6.4, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
12.1.1 any loss of profits, sales, business, or revenue;
12.1.2 loss or corruption of data, information or software;
12.1.3 loss of business opportunity;
12.1.4 loss of anticipated savings;
12.1.5 loss of goodwill; or
12.1.6 any indirect or consequential loss.
12.2 In any event, our liability to you in respect of any claim made will not exceed the course fee paid by you.
12.3 If you are a consumer, if we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
12.4 We do not in any way exclude or limit our liability for:
12.4.1 death or personal injury caused by our negligence;
12.4.2 fraud or fraudulent misrepresentation;
12.4.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
12.4.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
12.4.5 defective products under the Consumer Protection Act 1987.
12.5 We are responsible for the training material only and cannot be held liable for the negligence, faults or shortcomings in the performance of the operative on site.
Events outside our control
13.1 A party shall not be in breach of this agreement, nor liable for any failure or delay in performance of its obligations under this agreement to the extent that such delay or non-performance is due to circumstances beyond that party’s reasonable control.
14.1 Corrodere aims to ensure that its Courses are accessible to all. If you have any specific needs, please advise us at the earliest possible time and we will contact you to discuss your requirements.
15.1 Venues are sourced and visited ensuring that the Corrodere standards are met. Venues are normally hotels with good conference and leisure facilities or dedicated conference centres.
16.1 Corrodere uses third party providers to present its Courses. They are leading edge professionals within their fields and have been toughly vetted by Corrodere.
17.1 Corrodere will provide the Study Materials in accordance with the Course description which is set out on the Website.
17.2 Corrodere expects you to take reasonable care to verify that the Course and Study Materials in question will meet your needs. Corrodere does not make any commitment to you that you will obtain any particular result from your use of the Study Materials or that you will obtain any particular qualification on completion of the Course unless you have satisfactorily passed any required assessment process.
17.3 Corrodere does not make any representation, guarantee or commitment to you that the Study Materials will be error free.
17.4 Corrodere does not make any commitment that the Online Course will be compatible with or operate with your software or hardware.
17.5 All representations, warranties and/or terms and/or commitments not expressly set out in these Terms (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible by law.
18.1 The Courses are for training purposes only. Corrodere will not accept any responsibility to any party for the use of the tuition provided and/or the contents of the Study Materials for any purpose other than training for educational purposes, including but not limited to the giving of advice by you to any third party.
19.1 At all times, Corrodere and/or its licensors, remain the owner of the intellectual property in the Courses and Study Materials. No Course and/or Study Materials, nor any part thereof may be reproduced, stored in a retrieval system or transmitted any form or by any means without the prior written permission of Corrodere.
19.2 In consideration of receipt by Corrodere of the Fee, Corrodere grants to you a non-exclusive, non-transferable licence to use the Study Materials and for the sole purpose of studying for the Classroom Course and/ or the Online Course. For Online Study Materials the licence granted is to use the Online Study Materials on one computer only.
19.3 Save as expressly set out in these Terms, you may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit, make available, disseminate or distribute in any way any of the Study Materials. You may not modify, adapt, merge, translate, disassemble, decompile, recompile or reverse engineer any software forming part of the Online Study Materials or create derivative works based on the whole of or any part, or which incorporate, the Online Study Materials into any software program.
19.4 Use of the Study Materials not expressly permitted in these Terms is strictly prohibited and will constitute an infringement of either Corrodere’s copyright or Corrodere’s other intellectual property rights, and / or the copyright or other intellectual property rights of Corrodere’s licensors.
20.1.1 perform its obligations and enforce its rights under these Terms;
20.1.2 contact you by email, telephone or post to inform you about other products or services which may be of interest to you;
20.1.3 inform you of feedback and examination results;
20.1.4 communicate with your sponsor regarding your progress, results and attendance; and
20.1.5 Corrodere may share your information with its agents and service providers for these purposes.
20.2 Unless you contact us to request otherwise, you agree that Corrodere Ltd may share the information you provide with other group companies or sub-contractors, who may contact you by email, telephone or post. Some sub-contractors are located outside the European Economic Area in countries providing a lower standard of data protection.
20.3 You have the right to receive details of the personal information held by Corrodere. A fee of £10 will be payable.
20.4 In the event that you do not wish to receive marketing correspondence from Corrodere a written request or email should be sent to the contact details set out at the end of these Terms.
20.5 On occasion we may conduct online surveys. This is used to gauge our service, collect demographic information and other information that we may find useful. We may share non-personal, aggregated information with third parties. You agree to Corrodere using your information in this manner.
21.1 Corrodere reserves the right to recover any reasonable debt collection costs in connection with these Terms.
21.2 You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions to any third party unless we agree in writing.
21.3 Corrodere may assign, transfer or sub-contract any of its rights or obligations under these Terms and Conditions to any third party at its discretion.
21.4 No relaxation or delay by Corrodere in exercising any right or remedy under these Terms and Conditions shall operate as waiver of that right or remedy or shall affect its ability to subsequently exercise that right or remedy. Any waiver must be agreed by Corrodere in writing.
21.5 If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.
21.6 Any notices required to be served on you by Corrodere under these Terms and Conditions will be deemed properly served if sent via prepaid postage to the postal address, or emailed to the email address, notified by you to you, at Corrodere’s discretion. Any notices required to be served on Corrodere by you will be deemed properly served if sent to the Corrodere contact address.
21.7 A notice delivered personally is deemed to be given on the day on which it was left at the specified address. A notice sent by post is deemed to be given on the day it was posted as evidenced by the sender. A notice sent by fax or email is deemed to be given on the day it was sent.
21.8 The agreement between you and Corrodere will be concluded in English only.
21.9 The agreement between you and Corrodere which is compromised in these Terms and Conditions is not intended to be for the benefit of any third party, and shall not be exercised by any other person under the Contract (Rights of Third Parties) Act 1999 or otherwise.
21.10 These Terms and Conditions, and any other matters arising out of or in relation to these Terms and Conditions, are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any disputes which may arise out of or in connection with these Terms and Conditions.
21.11 If you are based outside of the UK then we strongly encourage that you opt to have any documents including, but not limited to, certificates of achievement and ID cards, sent via courier. This will incur an additional cost of £50 which must be covered in advance of posting, by you, and it is your responsibility to ensure we are given the correct address to send to, bearing in mind that a signature will be required on delivery of the items.
21.12 If you decide not to pay for courier delivery service then your items will be sent via the UK’s Royal Mail standard national/international postal service as applicable. We will not be responsible for any items once posted, in particular once they have been delivered to a foreign postal service which delivers post in that country. We shall not be liable for loss, damage or delay. Any charges incurred to us as a result of items that are not signed for and/or collected from the destination address and/or which causes the carrier to return goods to sender must be covered by you, the recipient, including postage costs for redelivery.
Corrodere bank details
National Westminster Bank Sort Code: 60-02-49 Account No.: 80184472 Account Name: Corrodere Limited Swift Address IBAN (UK Sterling)
Contact details for the Corrodere team
Telephone: +44 (0) 1252 732220
Corrodere Limited, Peel House, Upper South View, Farnham, Surrey, GU9 7JN, England
VAT number: GB 360 3590 11
At Corrodere we are committed to providing a high standard of customer care. If you are not happy with any element of the service that you have received from the Corrodere Team please contact the Course Manager who will inform you of our Complaints Procedure.